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客户第一封询盘邮件什么都没说,就说了句: WE ARE INTERESTED IN THE IMPORTATION OF YOUR PRODUCTS.PLEASE SEND US WHOLESALE PRICES FOR LARGER QUANTITY EQUILAVALENT IN US DOLLARS,

然后我就简单地介绍了一下我们公司的生产力等,

然后他就给我回了这邮件.

Dear Ms. Emily:

Thank you very much for your immediate response regarding our inquiry of bamboo mat.

We are attaching herewith picture of bamboo.

We will appreciate if you can send us sample similar to this because we are planning to order.

Kindly quote also your best offer price CIF XX.

Awaiting for your immediate response.

Thanks and best regards

Sony

当时看到这样的邮件觉得没什么诚意,因为这样的询盘太多了,所以没特别注意.

看了他的图片,让经理给他报了价,如果价格接受不了,就不给寄样了,因为我们寄样都要样品费和运费的,所以一碰到客人要求寄样,我头都是大的

在报价的过程中碰到了一些小麻烦,因为不知道客人的尺寸,无法报价,只好发邮件给客人.

Dear SXX,

Thanks for your reply, i have visited your bamboo mat pictures, i make sure we can produce it, you know, exact price depends on its specification, some materials and your package, will you pls tell me the materials of bamboo mat back, the width of edge wrapped and your package request.

Thank you !

客户回复：

Dear Ms. Emily:

Thanks for your immediate response. Really I don't have any complete specification of this bamboo ware.

What I know is the size that we are ordering which are as follows:

91.44cm x 190.5cm

137.16cm x 190.5cm

I would suggest if you send us some sample to be able to compare in our previous shipment. Will appreciate also if you could send us your complete brochure / catalog with assorted sample via TNT Express Worldwide. You may send them at the address below:

XXX

Awaiting for your immediate response.

Thanks and best regards.

客人比较急,一下子就回过来了。反正只要没下单,我的心就是悬着的,规格一到,我就好报价,其实还有很多信息需要客人提供给我的.一看客人告诉我用TNT快递，我想他应该愿意出运费的吧，于是开始和经理讨价还价，要求经理免费寄样，一再保证这客人很有诚意，其实那时候我心里也没底，但是考虑到样品费也就那么几十RMB，又不多，就算亏了，我也能赔得起，我不怕．

Dear XX,

It is good to hear from you again. Pls confirm whether i should send you small sample or

91.44cm x 190.5cm, i will offer you the sample and catologue for free, and you have to share the postage. Therefore, pls tell me your account number of TNT Express.

Looking forward to your early reply, then i will send you the sample.

Thanks!

客户回复：

Dear Emily,

Thank you for your immediate response. Will appreciate if you can send us 1 pc. 91.44cm x 190.5cm sample and catalogue. Please advise also your best offer price. Our TNT Express Worldwide account number is # XXXXXX

Awaiting for your immediate response.

Thanks and best regards.

我的回复：

Dear Ms. XX ,

Thanks for your account No, i have arranged my worker to produce the sample for you, 2 days later, as soon as the samples is finished, i will send you.

Now, i am offering you the best price, pls confirm it.

91.44CM X 190.5CM = USD XXX CIF Manila

137.16CM X 190.5CM = USD XXX CIF Manila

Package: 5PCS /PP bag

If you have any question, pls feel free to contact me.

Thanks!

Kindest wishes!

Emily Xiao

客户回复：

Dear Ms. Emily:

Thank you for your immediate action and reply. Regarding the price, I think I have to present this first to our R&D in-charge for testing purposes. I hope you can include also some small assorted sample of your product. Do not forget the brochure / catalog.

With Very best regards.

打了所有的快递公司电话，都说不接受TNT到付，要么签协议，要么交押金，经理都不干，没办法，只好向客人要其他快递的帐号，我以为会碰到大麻烦了，心里也很急．

给客户去邮件：

Dear Ms.,

How are you? I am writing you to inform you that the sample have been finished, i am going to send you, but there is a problem, the Express company couldn't accept TNT, therefore, would you pls tell me your DHL No.

Sorry for the inconvenience, I hope this little formality will not stand in the way of our future relationship.

I am looking forward to your early reply, thank you!

客户回复：

Dear Ms. Emily:

Good day to you!

I'm sorry but we don't have an account number to DHL. I want to know the reason why the express company didn't accept TNT. Please advise so I can to communicate with TNT here in the Philippiones.

Awaiting for your immediate response.

Thanks and best regards.

希望好象要变成失望了，这个问题真不知道该怎么解决了，运费要几十USD，经理可舍不得花，但是客人好象只有TNT帐号，没办法，只好一家一家快递公司问，差不多所有快递公司都问过的时候，突然想到一家被遗忘的快递公司－－申通，因为往来比较少，而且经理说肯定也不走TNT，我就不了解经理怎么这么个人，老凭自己的推断去做事情，没办法，你不打电话我自己打，自己找．

因为快递公司的事情，一直没办法和客人解释，我在这边找快递公司

客人在那边等

最后找到了申通快递，不用交押金，不用签协议，给了帐号就可以

于是赶快把这个好消息告诉客人

Dear Ms. XX,

How are you?

I have found an Express Company, which could send the sample by TNT, I have sent it to you, Pls notice to check it and let me know your advice soon!

New Year is coming, our catalogue is updating now, therefore, i will send the catalogue next time.

If you have any question, pls contact me A.S.A.P .

Waiting for your early reply!

Many thanks!

Best Wishes

Emily

在邮件中，大家也看到了，客人一再叮嘱我要寄目录，可能我太忙了吧 （ 给自己找个借口），我竟然把它给忘记了，为了不让客人知道我这么不细心，就找了个借口，说目录在更新

当客人知道这个好消息后，非常开心啊（实际上我比他更开心），马上就给我回了邮件：

Dear Ms. Emily:

How are you? Did you have a nice vacation?

I'm glad you have found an express company who can use TNT Express in sending the sample.

Upon receipt of the sample, I will present them to our R&D Supervisor for their comment on the quality.

Thanks and best regards.

Sony

样品寄出去后，我们经理老催我，恨不得要我天天问客人收到没，其实也就３天时间，所以没办法啊，只好问客人：

Dear Ms. Sony ,

I am writing to you and offering you the consignment invoice No, which is XXXXXX, you could check it in www.tnt.com , i just checked it, It shows the sample have received Manila at 04:30, 09 Jan 2007, i think you will get it soonly.

Looking forward to your good news!

Thanks and kindest regards!

Emily

客户回复：

Dear Ms. Emily,

Hi! we just recieved the sample. we'll inform you the results later.

Thank you.

呵呵，终于收到了吧，耐心等待客人的检样：

Dear Ms. Sony,

I am so glad to have received your news, thanks a lot for your kind email.

If you have any question, pls don't hesitate to contact me.

Any suggestion is highly appreciated.

Looking forward to a early reply.

Kindest regards

Emily

客户回复：

Dear Ms. Emily:

Thanks for your e-mail hereunder. Have presented your sample to our R&D Dept. for their comment and study. Today they presented to us our previous bamboo ware and they have some differences. I think I have to send you a small sample but before doing this, we will present this to our Boss and will let you know the result.

Best regards.

Sony

大家看看，收到这样的邮件是不是要把人给急死了，样品竟然不一样的，更严重的是没告诉我哪里不一样．庆幸的是客人说I have to send you a small sample，无论如何，总得问清楚吧：

Dear Ms. Sony ,

Many thanks for your email, anyway, i want to know your any news and suggestion.

If you have any question, Pls fell free contact me.

I am looking forward to your early reply!

Best Wishes

Emily Xiao

客户：

Dear Ms. Emily,

Hi! we have not yet present the sample to our boss, but we are going to send you a sample from our previous supplier.

thank you.

Sony

呵呵，一听说要寄他们的样品给我，更增加了我对客人的信任，我想只要好好谈一谈，应该能拿下这个单，信心更充足了．（ 我是不是很容易满足的那种呀．）这个时候我都还不知道样品到底哪里不符合他们，不过既然你愿意寄样品过来，我也就不担心那么多了，我还是忍不住要问一下的咯．

Dear Sony,

I am glad to hear from you, many thanks for your kind email.

After sending your sample, Pls inform me, if you don't mind, pls tell me what's the difference between my sample and your sample, thanks!

Best Wishes

Emily

其实我在谈判过程中，还有不少的漏洞，早就应该把自己的地址告诉客人了，你看，客人问我要地址来了吧：

Dear Emily:

Kindly advise your complete company name, address and telephone number. I will send the sample tomorrow via TNT Express Worldwide. Please confirm upon receipt.

Thanks and best regards.

Sony

谈到这里，可以看出客人的诚意了，但是我担心他的样品可能是比较能做的那种，不然我想客人不会这么被动啊．猜测归猜测，最后的事实证明我的推断是错误的．

马上给客人发了详细地址过去

Dear Ms. Sony ,

Many thanks for your reply.

My company address as follows:

YANG GUANG INDUSTRY GARDEN

XXXX ZHE JIANG CHINA

XXX BAMBOO INDUSTRY CO., LTD

Code: 313300

Contact person: Emily Xiao

Tel: 86-572-5XXXXXX

Kindest regards

Emily Xiao

客人寄了样品，并马上发了邮件通知我：

Hi Emily,

we already sent the samples today. please inform us if you already recieved it and quote us how much.

and by the way, do you have a minimum quantity order?

客气邮件继续发哦，由于没看到样品，不能答复客人的最小起定量和价格．但是还是要告诉客人哦，别让他急呀，其实更多的时候要站在客人的角度上考虑问题，这样更有利于双方的沟通哦．

Dear Sony,

Thanks for your information, i will offer you all details (price, Minimum quantity) after receiving your samples.

Thanks again!

Best Wishes

Emily

2天过去了，还没收到客人的样品，明明知道没这么快的，但是还是要忍不住想和客人联系一下，所以就想问客人要TNT号码，以便查询样品的传递情况（呵呵，都习惯了每天和客人的邮件）：

Dear Sony,

I have not received your samples so far, on receipt of your sample, i will inform you by email.

By the way, will you tell me the Invoice No, i want to check it in TNT website and know the deliver status.

Best wishes

Emily

客人还是很配合我的，马上把单号给我了：

Dear Ms. Emily:

Airwaybill number #XXXXXXXX WW send last January 11, 2007. If you received the sample please advise if you can make the same quality and give us your best offer price and if we can order 1,000 pcs. each size. As soon as you receive the sample, please advise if you can send us again even a small sample like the one I send to you. How many days is your lead time in shipping the goods and what is your terms of payment?

Hoping for your immediate response.

Thanks and best regards.

Sony

收到邮件马上查询了TNT网站，得知已经到了香港中转了，非常开心．但是一看客人数量好少哦，也有点失落，不过总比没单好吧，无论怎么样，收到样品再说，到这里，心还是悬着的．

呵呵，查了之后，非常开心地回了客人邮件，并说了最小起订量，但是这实际上不是我们的最小起定量，我乱编的哟，不要怪我，都是为了让客人下单呀，不然客人怎么会知道你的好呢．

Dear Ms Sony,

I have visited the TNT's Website and checked that the samples have arrived at our city, i think i will get it within a few hours. Don't worry about it, i will inform you A.S.A.P.

surely i will send you my same sample to you again.

According to our company's usual practice, Minimum Order Quantity is 3,000PCS/size, but in view of our long-term business cooperation, i will try my best to discuss with my boss, Pls wait for my good news.

Best Wishes

Emily Xiao

样品一到，我马上要经理和我们寄给客人的样品比较，到底哪里不一样，我说了我们经理是喜欢主动推断的人，她说一定是一样的，没什么不一样，后来我就火了，要是一定一样的话客人就不会说了，更不会把样品寄给我们了，客人用得着浪费这么多的运费吗。晚上我怎么也睡不着，翻来覆去，因为打样后我们自己没留样的，我要比较都没地方比，不然我自己也可以看的啊，经理好象不怎么在乎这个单。后来我直接找到车间去，问当时候给我打样的厂长，厂长一看就说不一样的，纱布比我们的厚，竹丝比我们的好．这样一比较，价格就比我们当时候报的高了很多。我当时候很着急，想想肯定没戏了，客人还能接受吗？不过只要有希望就不能放弃．

Dear Ms Sony,

This morning I got your sample and presented it to our Production Department. compared with the sample that i sent you, there are some diffierences. Accordingly, the cost is higher because of higher quality raw material , therefore, there will be some changes in price. And of course, i am offering you lowest price, it is impossible for you to find lower price with same quality from other suppliers.

The new prices are as follows:

91.44X190.5=USD XXX /PC

137.16X190.5=USD XXX /PC

After your confirming the price, i will send you a small sample.

Looking forward to your early reply!

Many thanks!

下面才是我谈判过程中最精彩的部分了，因为很可能由于价格的问题失去这个客人，这个单。

果然，客人说价格太高了．

Dear Emily:

Thank you for your quotation on the sample that we sent to you. I notice that your price is higher than the price of our previous supplier. Will appreciate if you can still adjust your price and if we can order 1,000 pcs. for each size for our trial order.

Awaiting for your immediate response.

Thanks and best regards.

Sony

下面是我给客人解释价格高的原因，大家也可以借鉴一下，很多时候我们要帮着客人到老板那里去说话，这样让客人感觉你可信，可靠点．

Dear Ms. Sony,

Thanks for your early reply, i can understand your position. I knew your previous supplier offered you the lower price last year, you know, many changes have leaded to the higher cost, last year, 1USD= 8.27 RMB, but now, 1USD=7.80 RMB, the Freight is increasing, the price of bamboo raw material have increased, I have tried my best to persuade my boss to reduce the price, but he said: we have only a little profit on this price.

If we offer you lower price, it means that we will face loss, i hope you also will understand our position, pls trust our quality and price.

We don't care much about the profit from your trial order, we hope to establish long-term friendly and mutual benefit business relationship.

You could order 1,000PCS/SIZE, if you can accept our price.

Looking forward to your early reply!

Many thanks!

Best Wishes

Emily

发了这封邮件之后，客人再也没回我了，我们经理一再强调价格不许再降，我也没办法，只好尽自己的最大的努力说服客人了，谁要我们是给人家做事情的呢。

终于收到了客人的邮件了，希望再一次出现在我的面前．

Dear Emily,

Hi! can we ask, what is the difference between your sample and with the sample we sent you? if we are going to order the same with the sample that you've sent us, how long is the lead time in shipping the goods?

waiting for your immediate reply.

thank you

Sony

向经理要个交货期也难，经理说如果船是哪天的，就可以哪天交货，他不是在告诉我船期，他是在给我做假设，我不是要经理在造句，由于当时候心也比较急，火气一来，就和经理说了：我不是要你说这些假设，你打电话给货代，确定好再把确切的时间告诉我吧．经理当时候都被我吓到了，没想到我火气这么大．呵呵，有时候也恨自己这么个急性子．

Dear Sony,

Thanks for your email, i just spend some time asking the Shipping Company for some information,

if you can order during a few days A.S.A.P, we will shipping the goods before 15th, February. As u know, on 17th, February, it is The Spring Festival for all Chinese people, we will have a 7 days holidays.

There is some difference during two samples, the density of gauze in the back of your sample is larger than ours, the bamboo filament is thicker than our sample.

I am looking forward your early reply!

Kindest Regards

Emily

客人又和我玩起来捉迷藏，又不回我邮件了，每次都是我发过去，几分钟就能收到他的邮件(我们没时差的，呵呵．)

突然一天收到了他的邮件，记得那天是周末，我正和朋友在一起玩，顺便看了看邮件，没想到惊喜就这样出现了，客人下单了:

Dear Emily:

Thank you for your immediate response and thank you also for your explanation. How about the quality?

Our sample is color brown and your sample is color green which is according to our Boss is the natural color of the bamboo, may i know if there is some treatment on our sample?

We would to order from you the following sizes:

91.44cm x 190.5cm - 1,000 pcs.

137.18cm x 190.5cm - 1,000 pcs.

Please send us thru fax (632-XX-XX) or e-mail to us two proforma invoice, the actual and undervalue which we are going to use for presentation to customs to avail some tax reduction (is it possible for you). Advise also your terms of payment and indicate also the lead time in shipping the goods. Upon shipping the goods, I would request to please send us shipping advise and fax to us advance copy of all shipping documents.

Hoping for your immediate response.

Thanks and best regards.

Sony

客人下单是很开心，但是又碰到一个麻烦：客人没说是按我们的样品还是按他自己的样品，只好发邮件再问:

Dear Ms. Sony,

Thanks for your order, there is a problem, which sample is your need, your sample or our sample? pls confirm it A.S.A.P, we only have short time to arrange all things, including produce, shipping and so on.

In fact, the color of your sample is the same as ours, because your sample is produced last year, it looks there is some difference, two of samples are natural bamboo color, a long time later, there is some changes in their color.

Thanks for your early reply!

I am waiting for your reply on-line.

Best Wishes

Emily

客人马上回过来了

Dear Emily:

I'm sorry I forgot to mention that we ordering your sample. Please send us ASAP the proforma invoice, the actual and undervalue and indicate the terms of payment and lead time in shipping the goods. I hope you can ship them before your Chinese New Year.

Awaiting for your immediate response.

Thanks and best regards.

Sony

客人发过来后，现在讨论付款条款了吧，经理的意思是希望一次性把钱打给我们，这样可以减少手续费，毕竟金额不大的呀，但是我总要说个好点的理由让客人愿意接受啊．一般都是30%的定金，但是经理要我弄个整数，所以我就干脆说3000 USD．

Dear Sony ,

Thanks for your reply, in view of your small amount of , i suppose you pay by 100% T/T in advance to reduce your bank handling fees, if you disagree, you can pay 3,000 USD in advance for our producing, when i ship your goods, you have to pay the other then you can get the B/L, of course, you have to pay higher bank fees.

Pls tell me your undervalue invoice amount, i will offer you one undervalue invoice according to your request.

After signing the contract, i will inform you the lead time, pls tell me your invoice amount ASAP. If we sigh the contract during these two days, i could ship them before our New Year.

Waiting for your urgent reply

Best Wishes

Emily

客人马上回过来了，答应先付40%的定金，也就是2800 USD，其实我也挺高兴的，经理也同意了．

Dear Emily:

Thank you for your immediate response. Regarding the undervalue proforma invoice, kindly declare 60% of the actual value.

Re: Payment terms

Please fax or email to me the sales contract indicating the terms of payment indicating 40% down payment and 60% once we received the copy of the B/L and I will discuss this today with our Boss.

Hoping for your immediate response.

With best regards.

Sony

在和客人谈得妥当的时候，经理突然说这样的话要年后放单，那不是有滞港费用了吗，怎么不早说了，没办法碰到这样的经理我有什么办法呢，只好自己解决，和客人说清楚，真替客人难过．经理要求还要我马上做一份销售合同．

Dear Sony ,

Thanks for your reply, i have to tell you that we could ship the goods before our New Year, But now, there is a problem, when you receive the goods, the Chinese bank is having their holidays, at that time, we will waiting for the bank and get your 60% payment, then i will send you original B/L, therefore, the goods have to be in your Ports for some days. That is to say, you only can get our original B/L after our New year.

To solve this problem, you could pay 100% TT in advance, after our shipping the goods, i will send you original B/L for your taking the goods from Manila Port.

Waiting for your urgent answer!

After confirm this, i will fax the contract and PI to you!

Emily

这个时候可把客人给急坏了,他自己提出退一步,接到生产完成通知就给我们汇钱（真的非常感激客人的理解.）：

Dear Emily:

Thanks for your immediate response. Suppossing after you finish the production, you give us an advice so we can send our balance before your holiday, I think there will not be anymore problem. Is this okey with you? Please e-mail or fax the sales contract to avoid any delay in our first negotiation.

Hoping for our immediate response.

Thanks and best regards.

Sony

很快就把PI和合同写好,给客人确认签字：

Dear Sony,

Many thanks!

Now i am attaching 2 PI and a sales contract to you, pls check it, if no problem with you, pls let me know, then i will signature in PI and contract right now, then fax them to you.

ASAP!

客人看了后，合同上稍做点修改，他提出来我马上修改好，回了他：

Dear Emily:

Can you indicate bamboo ware instead of bamboo mat? Or you can signed both sales contract and will verify what is their duties tomorrow. You can e-mail them with signature to avoid any delay so I may request our boss to signed them tomorrow and will fax them to you the signed proforma invoice / sales contract.

Hoping for your immediate response.

Thanks and best regards.

Sony

我改了后又回给客人了：

Dear Sony,

I have changed them again, exact date, Pls check it.

Would you advise me when you send your money to our account, after our boss confirms your money is on our bank account, we will arrange for producing to make sure the shipping time, thanks for your understanding.

Best Wishes

Emily

后来就一直等客人的传真,等了几个小时都没等到,我那时候很急了,因为时间太短了,经理要看到合同才肯去备货的。

Dear Sony,

How are you ?

So far, i haven't received your fax, you know, there is a short time for us to produce,

so i am waiting for your urgent reply.

Many thanks!

Best Wishes

Emily

客户回复：

Dear emily,

we just faxed it right now, please check it again.

Thanks

收到客人的传真后,当然要回传的呀,由于老板不在,只好等,但不能让客人着急呀,也要让客人知道这个情况：

Dear Sony,

Many thanks for your fax, i just got them.

After getting your 40% of amount by TT, we will arrange for all production, when we finish them, i will advise you and you have to pay the other 60% to us.

Now my boss is joining a meeting, maybe a few minutes my boss will sign them and fax to you.

Best Wishes

Emily

客户回复：

Dear Ms. Emily:

We will be scheduling our 40% deposit either tomorrow or on Thursday. I will fax to you the copy once I receive them.

Thanks and best regards.

Sony

呵呵,看看我可爱的客人,一说到给我汇钱过来我就很开心哦！

最麻烦的事情就是客人的传真太难接通了,我最怕这个了：

Dear Sony,

Many thanks for your deposit, I am trying to fax them to you, but there is problem with your fax, no sign for me to fax, would you check your fax machine and make sure i can fax the contract to you without any delay

客户：

Dear Emily:

Good morning!

You can fax the signed sales contract at fax no. 632-XXX-XXXX. I will see to it that nobody will use this fax machine.

Awaiting for your immediate response.

Thanks and best regards.

Sony

呵呵,一看到我客人的这封邮件,我就好开心,这个时候客人的电话也打过来了,

客人打电话过来就是要我再把形式发票传一遍,我就按照他的意思再传了一次过去,马上就收到他的邮件：

hi Emily,

i already received your second fax. it's already complete.

thanks

我回复：

Dear Sony,

Good afternoon!

By the way, Can i know whether you have sent money to our bank account, if so, pls send the cope of bank invoice to me by email.

I will check it in our bank, thanks very much!

这个时候就要催客人打钱了

客户：

Dear Emily,

Hi! we already sent the money in your bank account, but we are still waiting the copy. can you try to ship the goods before our said date, our boss is asking if this is possible.

thank you

Dear Sony,

I have arranged all raw materials for your goods, if my boss gets your money, we will produce the goods at once and finished the goods during a few days, if we get the money quickly, we will ship the goods earlier than our said date. if you don't mind, would you pls tell me how much did you sent to us?

Thanks for your cooperation!

Looking forward to your urgent reply!

Best Wishes

Emily

还是关于款的邮件,

Hi emily,

we aill fax you the copy now.

我回复：

Dear Somy,

Thanks very much, i am waiting you!

The fax No is 86-572------

为了便于客人发传真,我顺便把传真号再发一遍,免得他去找。很快他就发过来了。

我回复：

Dear Sony,

Many thanks!

I have got your fax, i have arranged our workers to produce the goods right now.

Once we finish the goods, i will advise you.

客户回复：

Dear Emily:

I'm glad you received already the copy of our T/T remittance and we hope you can ship them earlier. Please advise us once the goods are ready for shipment so we send to you the full payment. I would like to remind you also that you have to submit the undervalue commercial invoice and you have to fax to us the advance copy of all shipping documents and send the original copy via special courier.

How about your brochure/catalog, when are you going to send them to us?

Hoping for your immediate response.

Thanks and best regards.

这个客人也很细心,一次又一次地提醒我要给他undervalue commercial invoice

我回复：

Dear Sony,

Thanks for your cooperation, i will send you all documents that you asked, don't worry, It's our pleasure to decrease the buyer's cost, i hope our goods can sale well in your market.

Once our goods are finished, i will inform you.

Thanks again!

客户：

Dear Emily:

Thank you for your e-mail hereunder. I would like to follow up the brochure / catalog that I am requesting because I want to present to our boss all your bamboo product. At present, we are still developing some other product.

Hoping for your immediate response.

Best regards.

看到客人的这封邮件,我就有一种与客人保持长期友好合作关系的想法

Dear Sony,

Thanks for your early reply.

No problems, i will send our brochure to you with original B/L together, i will be very glad to help you develop other new products.

Best Wishes

Emily

客户：

Dear Emily:

Good day to you!

Please advise development of our order so we may schedule our T/T remittance to avoid delay on your shipment.

Hoping for your immediate response.

Thanks and best regards.

我的回复：

Dear Sony,

I am about to inform you about the development of producing, thanks for your email.

Tomorrow, we will finished all your goods and ship the goods to our Port on 6th, the Vessel will start its trip on 10th, May be the goods will arrival in your Port on xx.

Thanks again!

Kindest regards

Emily

把大致情况汇报给客人

客户回复：

Dear Emily:

Thank you for the information on the development of our order. If the goods will be ship on your Port and ETD, I think we have to send our full T/T remittance either onto avoid delay on your shipment. Please fax or e-mail to me the advance copy of all shipping documents and courier to us the original copy.

With very best regards,

我的回复：

Dear Sony,

So far, we have finished all products, because your goods are less than one container, we have to send the goods to our Port 4 days before ETD.

If you don't mind, would you pls send the balance account to us earlier than xx, which will make sure the exact ETA, because our Finance Department will finish their work with bank on 10th, Feb, i know you must worry about our goods, now, i can make sure that i could follow the contract with sincerity, i am waiting your repeat order, too.

Thanks for your understand!

Looking forward to your urgent reply!

Best Wishes

Emily

催客人钱

客户回复：

Dear Emily:

I already requested to our Finance Dept. to send our T/T early on morning because today is Friday already. I will send you the copy on Monday.

Thanks and best regards.

客人真的很配合我,每次都是将就我。

我的回复：

Dear Sony,

Good morning!

If you have sent your copy of bank invoice, pls let me know!

Many thanks for your kind!

Best Wishes

客户回复：

Dear Emily:

Good day!

Send today our full T/T payment amounting to US$. Will fax to you said copy within today.

Thanks and best regards.

传真坏了,不得不通知客人传到另外一个传真上

Dear Sony,

Thanks for your reply.

Because some problems with our fax, you have to fax to 86-xxx-xxxxxxx

Looking forward to your fax!

客户回复：

we already faxed the copy of our payment to the number that you gave us.

please check.

thank you.

Sony

后面就是装货,发货的事情了,钱也收到了,只等我们的货了,这批货出得比较顺利,只是在进仓的时候由于工作人员疏忽,把我们的货物和人家同等数量的货物调换了仓库,庆幸的是货物的体积不同,装箱的时候发现了,及时解决了该问题.